Some more hurt feelings

I had some pretty bombastic moments the last two days, but you know Brain is only going to focus on the negative parts.

First...I think I most recently heard the word bombastic from watching The Last Dance on Netflix. It's about the Bulls team in the mid 90s. I lived in Illinois then so it felt nostalgic. I remember around 2000 or 2001 we got a call that we were being taken off the waitlist for tickets. But by then, I think we had lost interest. (My aunt was obviously still alive and she loved adventure.)

Anyway, I finally felt a little justified with the randomness Wunderkind says (and gets away with). His nonsense still kept me up at night, but I've accepted Wunderkinds always win. Anyway, before the sleepless night, I had 2 good conversations about a process that wasn't making any sense and was glaaaaad that Wunderkind wasn't there to spew his nonsense and silence me.

And then today, I had a little bit of turmoil messaging a colleague about a process. Of course they took 1 hour to respond so I felt unsure if my reaching out was inappropriate in some way.  I can't seem to pin down the rules. Anyway, a process I mentioned might get follow-up. If it does, that'll be a huge win in my book!!!

This is sooo cool!!

Then I was in another meeting about creating a new quality monitoring process with a team I've felt skeptical about.  Brain hadn't let me chime in on their other nonsense conversations (we've had 2 meetings on how to schedule people to work...wha???). But today, I think I was high on my previous win and thought hmm...your monitoring form has a lot of negative words and if something is automatically going to fail a call, you should weight the score appropriately. It doesn't make sense to me as an agent to get 100% on a call and then it zero out on a perceived technicality. As I type this, I'm thinking errr... do you get 0% of a call. How does that average? They came back to me a little aggressively.  So I just went back on mute. But then I as I think more on this...we're supposed to be harmonizing across our team so that our calibration forms look the same.  Forgot to mention that. Just made a note that I don't want to attend any more of their meetings.  So yes, that's what will probably keep me up tonight. Despite the other not-bad things, being silenced in this instance will be what I remember.

(I will give myself a little credit that I didn't try to fight back; I just immediately went on mute. I assessed the situation and got out before I got more feelings hurt. I know that large of a group is not my ideal scenario. And I had already heard the one Loud Girl be loud with the agents whose feedback they were soliciting.)

Gotta be up tomorrow so I'm signing off for now!